Overview
The operator counterpart to the Sublime member app: member records, request routing, concierge workflow and supplier coordination.
This case study is scaffolded in the same structure as iTravelle and Sublime. Nothing here is written yet. Send it the way you sent the iTravelle archive, an HTML file or a document, and I will port it into these tabs.
- Role, timeline, team, scope for the fact bar
- A hero screen, the one you would show if you only got one
- Problem / What I did / Outcome, three short cards
- Any headline numbers: modules, roles, screens, artboards
The problem
What was breaking for the concierge team before this existed. The strongest version of this section names specific defects with evidence, the way the iTravelle study does.
- The defects, ideally with annotated screenshots of the live system
- What each cost in operator time per request
Approach
How you worked: the audit, the roles and permissions model, the architectural decisions and what you argued for.
- Four or five process steps
- The roles and what each may see, this is operator tooling so permissions likely matter
The work
The screens. This panel supports a nested view switcher like iTravelle if the product has several surfaces worth separating.
- Request queue and routing
- Member record
- Concierge workflow
- Every component state, loading, empty, error, populated
Outcome
What it produced, and what you would do differently.
Building the operator side of something?
The back office decides whether the front one actually works. Tell us what you are running.